Kate Edwards – Managing the Customer Service Experience

Description

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Kate Edwards – Managing the Customer Service Experience

• 7 Video lessons in HD
• 1h 14m of class content
• Exclusive bonus content

LESSONS

1. Class Introduction
2. Satisfaction Vs. Perfection
3. Handling Difficult Situations
4. Handling Difficult Customers
5. The Importance Of Cleanliness
6. Attention To Detail
7. Upholding The Standards Of Service

CLASS DESCRIPTION

How To Handle Your Most Difficult Customers With Grace And Aplomb

Why is good customer service such a challenge for so many businesses? Because customers (i.e., humans) can be unpredictable, demanding and sometimes argumentative. Even if you have an exhaustive plan in place, your customers are guaranteed to throw you a curve ball. That means you’ll have to be ready to hit it out of the park.

When faced with an unhappy—even angry—customer, business people can get flustered. Even the best of us sometimes lose our cool and respond with frustration or rudeness. This course aims to prepare you for the most difficult situations, so you can uphold your commitment to customer satisfaction and turn even the most troublesome customer into a fan.

In this class, you’ll learn how to:

• Avoid the common pitfalls of customer service.
• Address the most common situations you’re likely to confront.
• Present your brand and your business as courteous, classy and caring at all times.
• Turn an unhappy customer into a happy camper.
• Find solutions to problems that work for your customers and your business.
• Keep your calm even in the most heated circumstances.
• Know the difference between satisfaction and perfection.
• Come up with thoughtful language to use for different types of customers and circumstances.
• Gain confidence in addressing uncomfortable situations.

KATE EDWARDS

Kate Edwards is a hospitality consultant, service expert, executive coach and author based in NYC. She is devoted to helping entrepreneurs and established companies develop their ideas, accomplish their goals and realize their potential by utilizing her unique consulting and coaching methods developed throughout her 30-year career. An accomplished speaker, Kate has been chosen to present her ideas at conferences and meetings hosted by regional associations, global companies and national organizations. Kate is also an instructor at I.C.E. in Manhattan and is a Fellow of the C.I.A. and you can view her service and leadership videos on the Typsy and Journee websites. In 2016 Kate published her first book, Hello! And Every Little Thing That Matters; the customer service book that will transform your business and improve your brand. Kate and her chef husband reside in New York City.

Frequently Asked Questions:

1. Innovative Business Model:
   • Embrace the reality of a genuine business! Our approach involves forming a group buy, where we collectively share the costs among members. Using these funds, we purchase sought-after courses from sale pages and make them accessible to individuals facing financial constraints. Despite potential reservations from the authors, our customers appreciate the affordability and accessibility we provide.
2. The Legal Landscape: Yes and No:
   • The legality of our operations falls into a gray area. While we lack explicit approval from the course authors for resale, there’s a technicality at play. When procuring the course, the author didn’t specify any restrictions on resale. This legal nuance presents both an opportunity for us and a boon for those seeking budget-friendly access.
3. Quality Assurance: Unveiling the Real Deal:
   • Delving into the heart of the matter – quality. Acquiring the course directly from the sale page ensures that all documents and materials are identical to those obtained through conventional means. However, our differentiator lies in going beyond personal study; we take an extra step by reselling. It’s important to note that we are not the official course providers, meaning certain premium services aren’t included in our package:
     • No coaching calls or scheduled sessions with the author.
     • No access to the author’s private Facebook group or web portal.
     • No entry to the author’s exclusive membership forum.
     • No direct email support from the author or their team.

   We operate independently, aiming to bridge the affordability gap without the additional services offered by official course channels. Your understanding of our unique approach is greatly appreciated.

Refund is acceptable:

• Firstly, item is not as explained
• Secondly, Item do not work the way it should.
• Thirdly, and most importantly, support extension can not be used.

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