Melissa Ingold – Admin Tasks Super Bundle
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Melissa Ingold – Admin Tasks Super Bundle
If you’re spending 7-14 hours a week dealing with email that an assistant could easily manage – that’s 28-56 hours a month that you’re not creating programs + content or marketing your business. Imagine what you could do with all that extra time every month?
But because I know how much of hassle it can be to train your assistant to respond to your business emails in the right tone of voice, and in the right way – I’m giving you access to the same scripts + snippets that my own team uses to manage my email.These pre-written scripts and snippets will answer the most common questions your clients, potential clients, fans and followers have, so you and your assistant will never again struggle to craft an email or add to your FAQ page.
Not only that, but you can turn these over to your assistant so she knows exactly what to say (and how to say it) in any situation. Your voice and brand is preserved, you’ll save lots of valuable time, and you don’t have to worry that something could be misconstrued.
GIVE THESE CLIENT CARE SCRIPTS TO YOUR ASSISTANT SO SHE CAN USE THEM TO SUPPORT YOUR CLIENTS.
USE THESE CLIENT CARE SCRIPTS YOURSELF TO SAVE A TON OF TIME REPLYING TO THE SAME QUESTIONS OVER AND OVER AGAIN.
USE THESE CLIENT CARE SCRIPTS TO ASSIST YOUR OWN PAYING CLIENTS WITH THEIR BUSINESS EMAILS.
In This File You’ll Get Scripts + Snippets to Help You and Your Assistant Respond to Emails Relating To:
SCRIPTS TO ASSIST WITH: (.PDF)
- 3 Done-for-You Email Templates
- Client Care Email Scripts:
- Technical Troubleshooting
- Gentle Reminders
- Urgent Requests
- Sincere Thanks
- Catastrophic Failures
- Graduating a Coaching Client
- Firing a Client
- Turning Down a Job/Project/Client
- Responding to Criticism
- Responding to Unjustified Criticism
- Dealing With Angry/Frustrated Clients
- Gently Requesting Payment
- Strongly Requesting Payment
- Requesting Feedback
- Instilling Confidence
- When You Don’t Know
- Responding to PayPal Disputes/Chargebacks
- Setting Boundaries
- Refund Requests
- JV & Interview Requests
- Closing the Sale
Do Your Loved Ones Have Everything They Need to Take Charge of Your Business Today?
DO THEY KNOW HOW TO NOTIFY YOUR CLIENTS AND RESCHEDULE PROJECTS?
DO THEY KNOW HOW TO WITHDRAW FUNDS FROM YOUR PAYPAL ACCOUNT SO YOU CAN PAY YOUR BILLS?
DO THEY EVEN KNOW WHAT YOU WANT THEM TO DO?
The thing is, if you suddenly disappear for a few weeks and your clients and team have no idea what happened to you – you may not even have a business to go back to! Being unprepared could negatively impact your reputation if uninformed people start talking on social media.
And it could also lead to chargebacks and payment disputes because your clients think you just took off.
But it doesn’t have to be that way for you…
This Step-by-Step Workbook Covers:
STEP-BY-STEP WORKBOOK COVERS:
- Step 1: Decision Time
- 3 Example Decision Making Scenarios
- Exercise: In Case of Emergency Worksheet
- Step 2: Who Needs to Know?
- Exercise: Contact Notification Template
- Exercise: Logistics for Making Notifications Worksheet
- Step 3: Notify Clients & Cancel Recurring Billing
- Exercise: Handling Clients + Billing Worksheet
- Step 4: Connect With Contractors
- Exercise: Contractor Information Template
- Exercise: Contractor Notification Worksheet
- Step 5: Cancel Systems & Software
- Exercise: Systems + Software Logins Templates
- Step 6: Deal With Finances
- Exercise: Financial Information + Email Account Logins Template
- Step 7: Put Everything Together
- Exercise: 4 Ways to Make Store Your Information
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